Remodeling and Home Design
Monday - Friday 8:30am to 7:00pm EST 800-335-7545

Frequently Asked Questions

For more information, please visit our contact us page.

Fabric and Materials

How much fabric should I supply if I choose to send my own?

When supplying Customer's Own Material (COM), several factors should be taken into consideration. The amount of fabric needed is determined by the dimensions of the cushion as well as repeats of the fabric's pattern. If cording (welting) is chosen, extra fabric for its construction should be supplied as well. For further instruction on how to determine the amount of fabric needed for your COM cushions, please visit our Cushion Fabric Yardage Guide.

Can I order fabric samples or fabric by the yard?

Yes. When viewing a selected fabric within our Fabric Gallery, click the 'Sample' tab directly above the fabric. From there you will be able to order your fabric sample. Fabric by the yard can be ordered by clicking the 'Order' tab next to the 'Sample' tab. You will then be able to select the amount of yardage you need and add it to your cart.

How do I care for and clean my fabric?

Care and cleaning varies depending on each fabric type.

Please see our Fabric Care and Cleaning Instructions for further information on your selected fabric type.

What types of filling are used in your cushions?

Fill for your cushions depends on the intended use of your cushions.

  • For outdoor cushions, it is recommended that they are filled with a filler that drains well and does not retain water. Fillers best suited for outdoor cushions include: CumuPlush, CumuPlush + Batting, and our Optimal Comfort fill.
  • Indoor cushions can be filled with any of our fillers, whether for indoor or outdoor use. However, fillers that are intended for indoor use only include: Foam and Foam + Batting.

For detailed information on each cushion fill type, please visit our Filling Information page.

What types of filling are used in your throw pillows?

The most popular fill for our throw pillows is the Poly Bun fill. The Poly Bun fill features a Direct Fill blown into a cotton inner pillow that is sewn closed. This inner pillow is then placed inside of the pillow shell, made from your choice of fabric with a hidden zipper for easy removal.

Our Feather Bun fill features the same concept of our Poly Bun fill; however the cotton inner pillow is filled with duck feathers and down rather than direct fill.



Shipping and Orders

How soon will my order be shipped?

Since all of our products are custom and made to order, your order will typically ship in 3-4 weeks, depending on the volume of orders we are receiving.

For umbrellas, there is a minimum 2-3 week production time from receipt of payment for all orders, without printing; minimum 3-4 weeks from receipt of payment and approved graphics for all orders with printing.

Is it safe to use my credit card for online purchases?

Yes, it’s extremely safe. At Designer Custom Source, we provide a secured checkout with Secure Socket Layering (SSL up to 256 bits) for processing your payments online. Add items to your cart and click Secure Checkout to make your payment using a Visa, MasterCard, Discover or American Express. You can also pay using your PayPal account, a personal check or PO (purchase order). Payments using a personal check or purchase order are placed on hold until we receive your check or PO and credit information. Payments will be billed as “OCG LLC” — our parent company name.

How do I check the status of my order?

Once you are a registered customer of Designer Custom Source, you can log in and check the status of your order. Or please call us at 800.510.8325.

What are your delivery times?

In addition to the manufacturing/processing times, add 3-5 business days for Standard UPS or FedEx ground shipping (depending on destination). We normally ship via FedEx or UPS Ground. All shipping costs and times are calculated using normal ground delivery. Most orders can be delivered within 5 business days from the shipping date. Normally, our shipments do not require a signature and are left on your doorstep if you are not available at the time of delivery. Larger orders and products may have to be shipped via LTL truck carrier. Expedited shipping is available and appropriate rates apply.

Do you ship outside of the United States?

Yes, we have published some research into external services that provide US-based addresses. The providers are called Freight Forwarders because they will forward your US purchases from a central warehouse located in the US to your international location. These companies provide you with a US-based delivery address, which you can use as your shipping address for online purchases at Designer Custom Source or any other online store.

Why do you charge tax online?

All orders originating in the state of Alabama are subject to state and city tax as required by law due to our Company’s corporate location in Montgomery, AL. The exact amount of sales tax applied to your online order will appear in the order review screen once you have entered your zip code.

What credit cards do you accept for payment?

We accept MasterCard, Visa, Discover, and American Express.

How do I change my shipping address?

You can change your shipping address by contacting Customer Service. You will be responsible for any fees associated with redirecting your deliveries and/or lost merchandise. If your order has already been processed or shipped, we will not be able to make any changes.

What is the order cancellation policy?

Designer Custom Source accepts cancellations and order revisions up to one (1) business day from placing the order. There are some exceptions to this, depending on if the order is already in the production process (i.e. fabric cutting, etc.). All cushion and pillow products appearing on this website are made to order using customer specifications. Once a custom order is in production and the fabric has been cut to your specifications, the fabric is no longer suitable for use on any future orders, and the order cannot be canceled.

Customers will have ninety (90) days to submit their template(s) or COM (customer’s own material) for orders with such requirements. If a customer does not respond to our contact attempts within these 90 days, Designer Custom Source has the right to cancel the order(s) and charge the customer a $45 cancellation processing fee per order.

Designer Custom Source reserves the right to accept or reject reworks at our own discretion.

What is your return policy?

Please see our Shipping and Returns.

Thank you for visiting Designer Custom Source!


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